Using the service
These terms govern online coaching supplied by STANDARD. Hybrid Training, operated by Gerhard Venter in Cape Town, South Africa (“STANDARD.”). By accepting them, you confirm that you are at least 18, can enter into this agreement, and will use the member portal only for your own coaching.
What the service provides
Your package may include individual programming, exercise guidance, progress tracking, check-ins, messaging, scheduling and general nutrition guidance. Coaching is educational and fitness-focused. It is not medical diagnosis, treatment, physiotherapy, psychological care or dietetic treatment. Results vary and are not guaranteed.
Client responsibilities
- Provide accurate health, training and contact information.
- Tell your coach promptly about pain, injury, illness, pregnancy, medication or other relevant changes.
- Follow instructions within your ability, use suitable equipment and train in a safe environment.
- Stop exercising and seek appropriate help if concerning symptoms occur.
- Keep login details confidential and report suspected unauthorised access.
Packages and payments
Package price, inclusions, start date and payment schedule are shown in the portal or your coaching agreement. Unless stated otherwise, packages are billed monthly in advance. The portal currently records payment status; it does not itself move money. You remain responsible for paying through the agreed method and using the correct reference.
If payment is overdue, coaching access or new programming may be paused after reasonable notice. Any refund or credit will be handled fairly, taking account of services already supplied and applicable consumer law.
Scheduling, cancellation and package changes
Give as much notice as reasonably possible when cancelling or rescheduling a live session. Repeated late cancellations or missed sessions may count as used where this was clearly agreed for your package. Either party may request a package change. STANDARD. will provide reasonable notice of material price or service changes, and any fixed-term rights under applicable consumer law remain unaffected.
Programme use
Programmes, videos, coaching notes and materials are for your personal use. Do not copy, sell, publish or share them without permission. You retain ownership of information you provide, while granting STANDARD. permission to use it only as needed to deliver and administer your service.
Liability and fair treatment
Physical exercise carries inherent risk. The separate Health and Exercise Notice explains this prominently and forms part of these terms. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under the Consumer Protection Act. STANDARD. remains responsible for providing services with reasonable care and skill.
Suspension and termination
You may end coaching by giving notice through the agreed contact channel, subject to the package terms and applicable law. STANDARD. may suspend or end access for non-payment, unsafe conduct, abuse, unlawful use or serious breach, normally after reasonable notice unless immediate action is needed for safety or security. Records may be retained as described in the Privacy Notice.
Law, complaints and updates
South African law applies. Raise service concerns with your coach first so they can be addressed promptly; statutory consumer and privacy complaint rights remain available. If part of these terms is unenforceable, the remainder continues. Material updates will be shown in the portal and may require renewed acceptance.